Policy

Updated 01/02/2020

REFUND POLICY

We stand behind all of our products and your satisfaction is very important to us. All purchases made from Viewpoint Services, Inc. (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.

If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 718-766-7177 during the hours of 9:30 AM – 6 PM EST, Monday through Thursday and Friday From 9:30 AM – 12:30 PM EST  for refund procedures.

Digital Products

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Viewpoint Academy or Rightclick Training product, please call in the office at the above number.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 718-766-7177 during the hours of 9:30 AM – 6 PM EST, Monday through Thursday and Friday From 9:30 AM – 12:30 PM EST, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

Campus, Live streaming and online courses

All purchases including any deposit made for courses are non-refundable, with no exceptions. If for any reason you are unable to attend, you can request a 100% credit at our online store, or you may use the credit for a future course.

By registering for a course you take full responsibility to pay the full amount due of the course. you have the option to attend the course, but will not be credited if you do not participate. In case a payment plan was granted, you are responsible for the full amount due from the point of register.

Schedule of the classes may be adjusted, Registrants are contacted in the event of a scheduling change or cancellation.

Ejection and Cancellation.

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly. This includes, but is not limited to anyone who uses profane, vulgar or abusive language, or who fails to comply with the venue’s rules or policies. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.

Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.

In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

Publicity Release; Information Sharing.

By attending any Event, you hereby irrevocably grant to Viewpoint Services Inc, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Viewpoint Services Inc events and/or other events produced by Viewpoint Services Inc or any of Viewpoint Services Inc’s affiliates and hereby release Viewpoint Services Inc and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto.

Please contact our Customer Support Department at 718-766-7177 during the hours of 9:30 AM – 6 PM EST, Monday through Thursday and Friday From 9:30 AM – 12:30 PM EST regarding all reservation questions.

Payment Plans

If a product or service is purchased utilizing a payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product, and interest if so agreed. If any payments are not received, Viewpoint Services Inc. has right to void the purchase, and the payments made up to that point are forfeited to Viewpoint Services Inc and will not be refunded. Access and rights to any digital product or platform will be removed.

Viewpoint Academy Training Access

You will receive access to the training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 718-766-7177 during the hours of 9:30 AM – 6 PM EST, Monday through Thursday and Friday From 9:30 AM – 12:30 PM EST, so we can resolve the issue. Purchase of a Viewpoint Academy training module does not grant rights to the buyer to share, reproduce or resell the product in any way.

For more information, please call 718-766-7177.

Non disclosure

You may not disclose content of this course including (but not limited) material, curriculum, recordings, and any other intellectual property close the to anyone. Course recording may not be downloaded without written consent.

Achievement

You understand that the benefit derived from this course depends upon the extent of the participation, therefore You accept full responsibility for the outcome, and you willingly agree to follow all instructions and to participate fully. 

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the top of this page and upon request we will provide you with information regarding any changes made.

By purchasing any item, product or event from this website or from a sales representative of Viewpoint Services Inc, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not purchase anything, or enter into any transaction with us.